Contact Support

Get expert help and support for your advertising campaigns on Lit Star. Our team is here to ensure your success.

< 5 min
Average Response Time
Live chat
98%
Support Satisfaction
Client rating
85%
First Contact Resolution
Issues solved immediately
24/7
Support Coverage
Always available

Get Help Immediately

Choose the support channel that works best for your needs

💬

Live Chat

Instant help from our support specialists

Response:< 2 minutes
Available:24/7
Best For:Quick questions, urgent issues
📞

Emergency Hotline

Immediate phone support for critical issues

Response:Immediate
Available:24/7
Best For:Campaign emergencies, account access
📧

Email Support

Detailed assistance with comprehensive responses

Response:< 4 hours
Available:24/7
Best For:Complex issues, detailed explanations
🎥

Video Call

Screen sharing and direct consultation

Response:< 1 hour
Available:9 AM - 9 PM EST
Best For:Strategy sessions, platform training
🚨

Emergency Support Available 24/7

For critical issues affecting live campaigns, account access, or urgent billing matters

Submit Support Request

Provide detailed information about your issue for faster resolution

Specialized Support Teams

Connect directly with experts specialized in different areas of our platform

Campaign Support

Campaign setup, optimization, and performance

Experts:Campaign Specialists
Response Time:< 2 hours

Technical Support

API integration, technical issues, bugs

Experts:Technical Engineers
Response Time:< 4 hours

Billing & Accounts

Payment issues, account management, invoices

Experts:Billing Specialists
Response Time:< 6 hours

Strategic Consulting

Campaign strategy, audience planning, optimization

Experts:Senior Consultants
Response Time:< 24 hours

Emergency Issue Checklist

Quick actions to try before contacting support for common urgent issues

Campaign Not Spending

Immediate Actions:

  • Check campaign status in dashboard
  • Verify payment method is active
  • Review audience targeting settings
📞
Contact:
Live Chat or Emergency Hotline

Account Access Issues

Immediate Actions:

  • Use password reset function
  • Check email for verification links
  • Clear browser cache and cookies
📞
Contact:
Emergency Hotline

Critical Performance Drop

Immediate Actions:

  • Check recent campaign changes
  • Review audience insights
  • Pause underperforming elements
📞
Contact:
Live Chat or Video Call

Billing Discrepancy

Immediate Actions:

  • Download recent invoices
  • Check payment history
  • Review campaign spend reports
📞
Contact:
Email Support

Office Locations & Hours

🏢

San Francisco HQ

123 Tech District, San Francisco, CA 94105

Hours: 9:00 AM - 6:00 PM PST

Phone: +1 (415) 555-0123

sf-support@litadx.com
🏢

New York Office

456 Madison Ave, New York, NY 10016

Hours: 9:00 AM - 6:00 PM EST

Phone: +1 (212) 555-0123

ny-support@litadx.com
🏢

London Office

789 Tech Square, London, UK EC2A 4AB

Hours: 9:00 AM - 6:00 PM GMT

Phone: +44 20 7946 0958

london-support@litadx.com

We're Here to Help You Succeed

Don't hesitate to reach out. Our support team is dedicated to helping you achieve your advertising goals on Lit Star.